10% off all books and free delivery over £40
Buy from our bookstore and 25% of the cover price will be given to a school of your choice to buy more books. *15% of eBooks.

Ten Principles Behind Great Customer Experiences, The

View All Editions

The selected edition of this book is not available to buy right now.
Add To Wishlist
Write A Review

About

Ten Principles Behind Great Customer Experiences, The Synopsis

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

About This Edition

ISBN: 9780273775089
Publication date: 13th December 2012
Author: Matt Watkinson
Publisher: FT Publishing International an imprint of Pearson Education Limited
Format: Paperback
Pagination: 240 pages
Series: Financial Times Series
Genres: Customer services
Small businesses and self-employment
Sales and marketing
Business competition
Business strategy