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Conflict Survival Kit Tools for Resolving Conflict at Work

by Daniel B. Griffith, Cliff Goodwin

Conflict Survival Kit Tools for Resolving Conflict at Work Synopsis

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

Book Information

ISBN: 9780132741057
Publication date: 14th January 2011
Author: Daniel B. Griffith, Cliff Goodwin
Publisher: Pearson an imprint of Pearson Education (US)
Format: Paperback / softback
Pagination: 384 pages
Categories: Business negotiation,

About Daniel B. Griffith, Cliff Goodwin

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