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Louise Downe - Author

About the Author

Books by Louise Downe

Good Services How to Design Services That Work

Good Services How to Design Services That Work

Author: Louise Downe Format: Paperback / softback Release Date: 10/02/2020

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.