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Audiobooks Narrated by Steve Menasche
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
Give your clients the appreciation that they deserve. Working with a company can be stressful for many clients, especially if they feel they are not being heard. 100 Proven Ways to Acquire and Keep Clients for Life reveals effective methods for providing your sincerest attention to your client base. Each chapter examines the best ways to utilize empathy, thoughtfulness, and assurance in delivering an exceptional client experience.
In this book, you'll find genuine insight and key tips on creating and managing client relationships such as: what buyers of every product or service actually want and why it matters; the critical link between client acquisition and long-term loyalty; the proven path to engage with people to become the provider of choice; and how to create rock-solid relationships that withstand competitive pressure.
When you don't believe in yourself, everything is more difficult. 100 Ways to Boost Your Self-Confidence will literally help you change your life by changing the way you feel about yourself. Not only will you have faith in who you really are, but the people you love and work with will believe in you as well.
100 Ways to Boost Your Self-Confidence will show you how to:
- Discover the essence of your personal power and belief in yourself.
- Create the life you want with practical "feel good" behaviors.
- Reduce your doubts, increase your self-worth and make your world a better place.
- Improve the quality of your relationships by changing the way you think about yourself and how others think about you.
- Become your best self by employing these easy-to-use techniques.
By the early twentieth century, it became common to describe the United States as a 'business civilization.' President Coolidge in 1925 said, 'The chief business of the American people is business.' More recently, historian Sven Beckert characterized Henry Ford's massive manufactory as the embodiment of America: 'While Athens had its Parthenon and Rome its Colosseum, the United States had its River Rouge Factory in Detroit . . . ' How did business come to assume such power and cultural centrality in America?
This volume explores the variety of business enterprise in the United States and analyzes its presence in the country's economy, its evolution over time, and its meaning in society. It introduces listeners to formative business leaders (including Elbert Gary, Harlow Curtice, and Mary Kay Ash), leading firms (Mellon Bank, National Cash Register, Xerox), and fiction about business people (The Octopus, Babbitt, The Man in the Grey Flannel Suit). It also discusses Alfred Chandler, Joseph Schumpeter, Mira Wilkins, and others who made significant contributions to understanding of America's business history. This VSI pursues its three central themes-the evolution, scale, and culture of American business-in a chronological framework stretching from the American Revolution to today.
Looking for steady retirement income?
Turning retirement savings into a steady income is a big step toward a worry-free retirement. This book introduces you to how to add annuities to your investment mix. It helps you evaluate how to select the best annuities for your needs and steer clear of the worst. You'll learn how different types of annuities can help you turn your retirement savings into a monthly paycheck, protect your investments from market ups and downs, postpone taxes, stay in your home for the rest of your life, and even buy long-term care insurance for less . . .
Written by an annuity thought leader who is a frequent guest-expert on webcasts, podcasts, and radio broadcasts as well as editor and publisher of Retirement Income Journal, the book offers the knowledge earned from interviews with hundreds of annuity industry insiders on their own turf. Get insight into which annuities do (or don't) provide near-retirees and retirees with solid value.
- Stretch your savings into lifelong income
- Ask smarter questions when talking to an agent, broker, or adviser
- Retire with less anxiety about the market
- Feel more in control of your financial life
A journey through the past, present, and future of artificial intelligence, from popular science author Cliff Pickover.
From medieval robots and Boolean algebra to facial recognition, artificial neural networks, and adversarial patches, this fascinating history takes readers on a vast tour through the world of artificial intelligence. Award-winning author Clifford A. Pickover explores the historic and current applications of AI in such diverse fields as computing, medicine, popular culture, mythology, and philosophy, and considers the enduring threat to humanity should AI grow out of control. Pickover provides an entertaining and informative look into when artificial intelligence began, how it developed, where it's going, and what it means for the future of human-machine interaction.
In the courtroom, lawyers depend on rules of evidence to make their arguments. A case is made by establishing certain facts from which proof can be determined. But what happens when the truth seems to be a matter of faith? Can the legal mind discern the validity of one's belief or unbelief?
Nationally recognized trial lawyer Mark Lanier turns his analytical mind to the arguments for atheism and agnosticism. With critical thinking and precision of thought, he examines the rationales made for unbelief and assesses them on their own terms, finding points of strength and weakness in their logic and coherence. He considers whether atheistic frameworks give satisfactory and consistent explanatory answers for understanding human existence and the world around us. He cross-examines the strongest arguments of prominent atheists and also interrogates the questions of agnostics as to whether God is knowable. Through his evenhanded, levelheaded approach, Lanier challenges us all to decide for ourselves what we believe.
The United States is being bombarded with cyber-attacks. From the surge in ransomware groups targeting critical infrastructure to nation states compromising the software supply chain and corporate email servers, malicious cyber activities have reached an all-time high. Russia attracts the most attention, but China is vastly more sophisticated. They have a common interest in exploiting the openness of the Internet and social media—and our democracy—to erode confidence in our institutions and to exacerbate our societal rifts to prevent us from mounting an effective response. Halting this digital aggression will require Americans to undertake sweeping changes in how we educate, organize and protect ourselves and to ask difficult questions about how vulnerable our largest technology giants are.
If we are waiting for a “Cyber 9/11” or a “Cyber Pearl Harbor,” we are misunderstanding how our adversaries wage cyber warfare. This is a timely and critically important book. No other book has analyzed the threat of cyber warfare with the depth and knowledge brought to the subject by the authors.
It has now become a cliché to argue that a “whole of government” or “whole of society” response is necessary to respond to this crisis, but that concept has never been more important. It will take many years and billions of dollars to even begin to secure our IT systems and prevent the slow rot that is destroying America. Using language that the layman can understand, we wish to educate Americans about what has happened and inspire them to seek solutions.
Big Mistakes: The Best Investors and Their Worst Investments explores the ways in which the biggest names have failed, and reveals the lessons learned that shaped more successful strategies going forward. Investing can be a rollercoaster of highs and lows, and the investors detailed here show just how low it can go; stories from Warren Buffet, Bill Ackman, Chris Sacca, Jack Bogle, Mark Twain, John Maynard Keynes, and many more illustrate the simple but overlooked concept that investing is really hard, whether you're managing a few thousand dollars or a few billion, failures and losses are part of the game. Much more than just anecdotal diversion, these stories set the basis for the book's critical focus: learning from mistakes. These investors all recovered from their missteps, and moved forward armed with a wealth of knowledge than can only come from experience. Lessons learned through failure carry a weight that no textbook can convey, and in the case of these legendary investors, informed a set of skills and strategy that propelled them to the top.
Research-heavy and grounded in realism, this book is a must-listen for any investor looking to maximize their chances of success.
W. Chan Kim and Renee Mauborgne changed the field of strategy and the language of business with their pathbreaking 'blue ocean strategy,' a model for creating uncontested markets that unlock new demand and new opportunities for growth. This book brings together three of their classic blue ocean strategy articles, all first published in Harvard Business Review.
'Blue Ocean Strategy' highlights the distinct differences between market-competing (red ocean) and market-creating (blue ocean) strategy and what it takes to create the new markets of tomorrow.
In 'Red Ocean Traps,' Kim and Mauborgne reveal the faulty assumptions that keep managers tethered to existing overcrowded markets (red oceans).
'Blue Ocean Leadership' applies the concepts and analytic frameworks of blue ocean strategy to an innovative leadership approach that releases employees' untapped talent and energy while conserving their most precious resource-time.
This collection is the ideal start, or refresher, for creating more blue oceans.
Too often we think and teach in ways that reinforce a mind-body split. This can lead people to self-alienation, impeding holistic, healthy relationships between people, God, and each other. Body Connections takes a different approach, teaching us to see the connections between our embodied experience and faithful spiritual care.
Author Michael Koppel focuses on the human body and its relationship to faith and spiritual care. He engages religious texts and traditions as well as scientific insights, offering accessible theology and spiritual practices for healing and care of the body.
Our bodies are amazing resources, but we are too often unaware of their power, or unable to harness it in helpful ways for our own good. This remarkable book empowers pastors, counselors, chaplains, seminarians, and caregivers to understand and provide the ministry of care in an entirely new, life-giving way.
This book is highly useful for individuals and groups. It is for clergy, chaplains, spiritual directors, seminarians, clinical educators, laypeople in churches, and those who are institutionally unaffiliated but care deeply about fostering a holistic spiritual path.
Early in the Prohibition era, Moe Sedway became part of the New York organized crime gang led by Meyer Lansky and Benjamin 'Bugsy' Siegel. A loyal and highly effective operative for Siegel, Sedway eventually gained monopoly control of the race wire service in Las Vegas and also became an effective casino manager of the Las Vegas Club, El Cortez, and the Rex Club.
A breach in their relationship led to rumors that Sedway had gained Lansky's approval for a 'hit' on Siegel. The unsolved mystery of who murdered Bugsy in 1947 has spawned numerous theories about the identity of the hitman, but regardless of who pulled the trigger, Bugsy's death opened the way for Moe to flourish as his own man at last. Long overshadowed by Bugsy in the annals of organized crime in America, Moe Sedway is now at last brought out into the light in this riveting tale of the sensational life and times of one of Vegas's most mysterious and little-known figures.
How do executives make decisions? Are their decisions conscious or unconscious? Can they explain each decision they make? What tools can they use to improve their decision-making process? These are some of the questions this book addresses.
During the past thirty-five years, as an entrepreneur and senior executive of several medium-sized Canadian hi-tech businesses, the author noticed that his decision-making processes were often based either on experience or on advice received from colleagues. Seldom were the decisions based on formal or informal academic-based methods.
There is no substitute for years of experience in any human endeavor. However, tapping into some of the methods and lessons learned from personal experience can result in useful principles for others to follow. These principles are very useful, especially for entrepreneurs interested in building their businesses or executives looking for some additional help in acquiring a better decision-making mousetrap.
