Audiobooks narrated by Ken Blanchard

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.

Ken Blanchard (Author), Fred Finch, Jim Ballard, Ken Blanchard (Narrator)

Audiobook

Go Team! Take Your Team to the Next Level 3 Steps to Great Results

Turn any group into a Next-Level Team that Gets Great ResultsAll of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivation of its members? Here, expert authors Ken Blanchard, Alan Randolph, and Peter Grazier outline a 3-step process that will help you transform any kind of team into a Next-Level Team-one that uses all team members' ideas and motivation more effectively, makes better use of team members' and team leaders' time, and generates benefits for individual team members, the team, and the organization. Designed as a working guide filled with detailed instructions for people who want to build high performing teams, Go Team! will lead you, step by step, to great results. Through discussions, case examples, and questions to consider, you and your teammates will learn how to share information to build high levels of trust and responsibility, set clear boundaries to create the freedom for team members to act responsibly. and develop self-managing skills to make good team decisions. With Go Team! as a guide, you'll find that working in a team can be fun, satisfying, and highly productive.

Alan Randolph, Ken Blanchard, Peter Grazier (Author), Jonathan Marosz, Ken Blanchard (Narrator)

Audiobook

Lead Like Jesus

Jesus is simply the greatest leadership model of all time, and He asks us to make a difference in the world we live in by being effective servant leaders. Ken Blanchard, Rick Warren and Bill Hybels join forces to offer a clear, insightful look at Jesus, the servant leader. Lead Like Jesus is a new concept to help people take God out of the spiritual compartment of their private spiritual life and give Him free reign in all their daily actions and relationships, especially their leadership roles. Jesus set the basic foundation for the leadership journey throughout his ministry. During His time on earth, Jesus poured His life into the training of His disciples in the first three leadership arenas, and during that process, He equipped them to follow His leadership philosophy after He was gone as they moved to the organizational level and attempted to establish the church.

Bill Hybels, Ken Blanchard, Rick Warren (Author), Bill Hybels, Ken Blanchard, Rick Warren (Narrator)

Audiobook

Masterful Leadership: Leading Like Jesus

Who better to teach you to lead than The Master? Become an effective servant leader as you learn to Lead Like Jesus. Ken Blanchard, John Ortberg, Henry Blackaby, and Bob Buford join forces with other leaders from the Christian community to offer a clear, insightful look at the greatest servant leader of all time – Jesus Christ. Masterful Leadership includes new concepts from Ken Blanchard’s Lead Like Jesus Celebration which helps people take God out of the spiritual compartment of their private spiritual life and give Him free reign in all of their daily actions and relationships, particularly in their leadership roles. During His time on earth, Jesus poured His life into the training of twelve disciples and equipped them to follow His leadership principles after His departure.

John Ortberg, Ken Blanchard (Author), Ken Blanchard (Narrator)

Audiobook

Out of the Maze: A Simple Way to Change Your Thinking & Unlock Success

Random House presents the audiobook edition of Out of the Maze by Dr Spencer Johnson, read by Tony Roberts and Ken Blanchard. Who Moved My Cheese? offered millions of readers relief for an evergreen problem: unanticipated and unwelcome change. Now its long-awaited sequel digs deeper, to show how readers can adapt their beliefs and achieve better results in any field. Johnson's theme is that all of our accomplishments are due to our beliefs: whether we're confident or insecure, cynical or positive, open-minded or inflexible. But it's difficult to change your beliefs - and with them, your outcomes. Find out how Hem, Haw, and the other characters from Who Moved My Cheese? deal with this challenge.

Spencer Johnson, Spencer Johnson, M.D. (Author), Ken Blanchard, Tony Roberts (Narrator)

Audiobook

Trust Works

Bestselling author Ken Blanchard brings you the tie-in guide to accompany his TrustWorks! training program.Ken Blanchard is famous for his ability to make the seemingly complex simple. In Trust Works! he brings his talent to bear on the complicated and timely issue of trust.The book begins with an allegory - in this case, it's the story of a dog and a cat with major trust issues. Their fighting, backbiting, and sabotaging soon affects the whole household - including the humans. It quickly becomes clear that unless the ongoing conflicts can be resolved, all of the pets will be without a home. Through the counsel of a wise old parrot, the animals learn the ABCDs of trust, becoming aware of the unconscious behaviours that had been eroding their relationships and begin to change their actions. In the end, the results have a positive effect that reaches far beyond the dog and cats' relationship. Applying lessons presented in the fable to real life situations, Blanchard explores his ABCD trust model to address issues like poor morale, miscommunication in relationships, poor customer service issues, and dysfunctional leadership.Trust is an evergreen topic but is particularly relevant today, as protests in cities throughout the world underscore a growing distrust of corporations and institutions. Now more than ever, people need trust-building skills and a common language for learning the behaviours that build - or erode - trust.TRUST WORKS! is the first book to create a common, easy-to-learn language for talking about trust in a way that can bring peace and co-operation where once there was dissension.

Cynthia Olmstead, Ken Blanchard, Martha Lawrence (Author), Cynthia Olmstead, Dan Woren, Ken Blanchard (Narrator)

Audiobook

Trust Works!: Four Keys to Building Lasting Relationships

Trust Works! How to build it-How to keep it In this enlightening guide developed from his popular Trust Works! training program, #1 bestselling author and management guru Ken Blanchard turns his vast knowledge and insight to one of the most timely and complex issues that affects all areas of our lives. Once upon a time, a dog and a cat lived together with other animals and the humans who cared for them. But canine and feline did not trust each other-a situation that led to fighting, backbiting, and sabotaging that soon affected the whole household. Unless their conflict was resolved, all of the pets would lose their home. Fortunately, a wise old parrot stepped in, teaching dog and cat the ABCDs of trust. As each became aware of the unconscious behaviors at the root of their hostility, dog and cat discovered how to change their behavior-a mutual transformation that created a happy, productive environment for all. In Trust Works! Ken Blanchard applies that fable to real-life situations to show anyone how to get along better with those around them. He outlines his ABCD trust model and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership. In today's polarized society, building trust-and sustaining it-has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony. **Please contact Member Services for additional documents.**

Ken Blanchard (Author), Cynthia Olmstead, Dan Woren, Ken Blanchard (Narrator)

Audiobook

Audiobooks Narrated by Ken Blanchard