Audiobooks narrated by Derek Shetterly

Customer Love: Great Stories About Great Service

If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this audiobook and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.

Mac Anderson (Author), Derek Shetterly (Narrator)

Audiobook

212° Service: The 10 Rules for Creating a Service Culture

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audiobook is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

Mac Anderson (Author), Derek Shetterly (Narrator)

Audiobook

You Can't Send a Duck to Eagle School: And Other Simple Truths of Leadership

If you're going to climb a tree would you rather hire a squirrel or train a horse? That's the premise for this very clever and insightful audiobook. Mac Anderson shares his 30 plus years of leadership experience in a fresh and engaging manner. A must have guide for every leader - this audiobook will help you hire better people, become a better leader, get more done in less time and ignite your team to perform to their highest potential. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

Mac Anderson (Author), Derek Shetterly (Narrator)

Audiobook

Lessons from the Covid War: An Investigative Report

This powerful report on what went wrong—and right—with America’s Covid response, from a team of 34 experts, shows how Americans faced the worst peacetime catastrophe of modern times Our national leaders have drifted into treating the pandemic as though it were an unavoidable natural catastrophe, repeating a depressing cycle of panic followed by neglect. So a remarkable group of practitioners and scholars from many backgrounds came together determined to discover and learn lessons from this latest world war. Lessons from the Covid War is plain-spoken and clear sighted. It cuts through the enormous jumble of information to make some sense of it all and answer: What just happened to us, and why? And crucially, how, next time, could we do better? Because there will be a next time. The Covid war showed Americans that their wondrous scientific knowledge had run far ahead of their organized ability to apply it in practice. Improvising to fight this war, many Americans displayed ingenuity and dedication. But they struggled with systems that made success difficult and failure easy. This book shows how Americans can come together, learn hard truths, build on what worked, and prepare for global emergencies to come. A joint effort from: Danielle Allen • John M. Barry • John Bridgeland • Michael Callahan • Nicholas A. Christakis • Doug Criscitello • Charity Dean • Victor Dzau • Gary Edson • Ezekiel Emanuel • Ruth Faden • Baruch Fischhoff • Margaret “Peggy” Hamburg • Melissa Harvey • Richard Hatchett • David Heymann • Kendall Hoyt • Andrew Kilianski • James Lawler • Alexander J. Lazar • James Le Duc • Marc Lipsitch • Anup Malani • Monique K. Mansoura • Mark McClellan • Carter Mecher • Michael Osterholm • David A. Relman • Robert Rodriguez • Carl Schramm • Emily Silverman • Kristin Urquiza • Rajeev Venkayya • Philip Zelikow THIS AUDIOBOOK MAY INCLUDE INFORMATION REGARDING THE COVID-19 PANDEMIC. INFORMATION RELATED TO COVID-19 CONTINUES TO EVOLVE. AUDIOBOOKS.COM ENCOURAGES YOU TO SEEK UP-TO-DATE INFORMATION AND GUIDANCE FROM YOUR LOCAL PUBLIC HEALTH UNIT.

Covid Crisis Group (Author), Derek Shetterly (Narrator)

Audiobook

Darwin's Doubt

When Charles Darwin finished The Origin of Species, he thought that he had explained every clue, but one. Though his theory could explain many facts, Darwin knew that there was a significant event in the history of life that his theory did not explain. During this event, the "Cambrian explosion," many animals suddenly appeared in the fossil record without apparent ancestors in earlier layers of rock. In Darwin's Doubt, Stephen C. Meyer tells the story of the mystery surrounding this explosion of animal life-a mystery that has intensified, not only because the expected ancestors of these animals have not been found, but because scientists have learned more about what it takes to construct an animal. During the last half century, biologists have come to appreciate the central importance of biological information-stored in DNA and elsewhere in cells-to building animal forms. Expanding on the compelling case he presented in his last book, Signature in the Cell, Meyer argues that the origin of this information, as well as other mysterious features of the Cambrian event, are best explained by intelligent design, rather than purely undirected evolutionary processes. **Please Contact Customer Service for Additional Documents**

Stephen C. Meyer (Author), Derek Shetterly (Narrator)

Audiobook

Eat, Fast, Feast: Heal Your Body While Feeding Your Soul-A Christian Guide to Fasting

The New York Times bestselling author and senior fellow at the Discovery Institute blends science and religion in this thoughtful guide that teaches modern believes how to use the leading wellness trend today—intermittent fasting—as a means of spiritual awakening, adopting the traditions our Christians ancestors practiced for centuries into daily life. Wellness minded people today are increasingly turning to intermittent fasting to bolster their health. But we aren’t the first people to abstain from eating for a purpose. This routine was a common part of our spiritual ancestors’ lives for 1,500 years. Jay Richards argues that Christians should recover the fasting lifestyle, not only to improve our bodies, but to bolster our spiritual health as well. In Eat, Fast, Feast, he combines forgotten spiritual wisdom on fasting and feasting with the burgeoning literature on ketogenic diets and fasting for improved physical and mental health. Based on his popular series 'Fasting, Body and Soul' in The Stream, Eat, Fast, Feast explores what it means to substitute our hunger for God for our hunger for food, and what both modern science and the ancient monastics can teach us about this practice. Richards argues that our modern diet—heavy in sugar and refined carbohydrates—locks us into a metabolic trap that makes fasting unfruitful and our feasts devoid of meaning. The good news, he reveals, is that we are beginning to resist the tyranny of processed foods, with millions of people pursuing low carb, ketogenic, paleo, and primal diets. This growing body of experts argue that eating natural fat and fasting is not only safe, but far better than how we eat today. Richards provides a 40-day plan which combines a long-term 'nutritional ketosis' with spiritual disciplines. The plan can be used any time of the year or be adapted to a penitential season on the Christian calendar, such as Advent or Lent. Synthesizing recent science with ancient wisdom, Eat, Fast, Feast brings together the physical, mental, and spiritual benefits of intermittent fasting to help Christians improve their lives and their health, and bring them closer to God. Supplemental enhancement PDF accompanies the audiobook.

Jay W. Richards (Author), Derek Shetterly (Narrator)

Audiobook

Working Class Republican: Ronald Reagan and the Return of Blue-Collar Conservatism

In this sure to be controversial book in the vein of The Forgotten Man, a political analyst argues that conservative icon Ronald Reagan was not an enemy of Franklin Delano Roosevelt and the New Deal, but his true heir and the popular program’s ultimate savior. Conventional political wisdom views the two most consequential presidents of the twentieth-century—FDR and Ronald Reagan—as ideological opposites. FDR is hailed as the champion of big-government progressivism manifested in the New Deal. Reagan is seen as the crusader for conservatism dedicated to small government and free markets. But Henry Olsen argues that this assumption is wrong. In Ronald Reagan: New Deal Republican, Olsen contends that the historical record clearly shows that Franklin Roosevelt and the New Deal itself were more conservative than either Democrats or Republicans believe, and that Ronald Reagan was more progressive than most contemporary Republicans understand. Olsen cuts through political mythology to set the record straight, revealing how Reagan—a longtime Democrat until FDR’s successors lost his vision in the 1960s—saw himself as FDR’s natural heir, carrying forward the basic promises of the New Deal: that every American deserves comfort, dignity, and respect provided they work to the best of their ability. Olsen corrects faulty assumptions driving today’s politics. Conservative Republican political victories over the last thirty years have not been a rejection of the New Deal’s promises, he demonstrates, but rather a representation of the electorate’s desire for their success—which Americans see as fulfilling the vision of the nation’s founding. For the good of all citizens and the GOP, he implores Republicans to once again become a party of "FDR Conservatives"—to rediscover and support the basic elements of FDR (and Reagan’s) vision.

Henry Olsen (Author), Derek Shetterly (Narrator)

Audiobook

Signature in the Cell

Named one of the top books of 2009 by the Times Literary Supplement (London), this controversial and compelling audiobook from Dr. Stephen C. Meyer presents a convincing new case for intelligent design (ID), based on revolutionary discoveries in science and DNA. Along the way, Meyer argues that Charles Darwin's theory of evolution as expounded in The Origin of Species did not, in fact, refute ID. If you enjoyed Francis Collins's The Language of God, you'll find much to ponder-about evolution, DNA, and intelligent design-in Signature in the Cell. **Please Contact Customer Service for Additional Documents**

Stephen C. Meyer (Author), Derek Shetterly (Narrator)

Audiobook

The Internet of Things: The MIT Press Essential Knowledge Series

We turn on the lights in our house from a desk in an office miles away. Our refrigerator alerts us to buy milk on the way home. A package of cookies on the supermarket shelf suggests that we buy it, based on past purchases. The cookies themselves are on the shelf because of a "smart" supply chain. When we get home, the thermostat has already adjusted the temperature so that it's toasty or bracing, whichever we prefer. This is the Internet of Things -- a networked world of connected devices, objects, and people. In this book, Samuel Greengard offers a guided tour through this emerging world and how it will change the way we live and work. Greengard explains that the Internet of Things (IoT) is still in its early stages. Smart phones, cloud computing, RFID (radio-frequency identification) technology, sensors, and miniaturization are converging to make possible a new generation of embedded and immersive technology. Greengard traces the origins of the IoT from the early days of personal computers and the Internet and examines how it creates the conceptual and practical framework for a connected world. He explores the industrial Internet and machine-to-machine communication, the basis for smart manufacturing and end-to-end supply chain visibility; the growing array of smart consumer devices and services -- from Fitbit fitness wristbands to mobile apps for banking; the practical and technical challenges of building the IoT; and the risks of a connected world, including a widening digital divide and threats to privacy and security. Finally, he considers the long-term impact of the IoT on society, narrating an eye-opening "Day in the Life" of IoT connections circa 2025.

Samuel Greengard (Author), Derek Shetterly (Narrator)

Audiobook

Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management

Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bringing play to work. Millennials are creative, big thinkers, and they will change the face of leadership-IF they can bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers. Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions-while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing an effective leadership style all their own.

Brad Karsh, Courtney Templin (Author), Derek Shetterly, Jessica Geffen (Narrator)

Audiobook

Word Power for Business :500 Words You Need to Transform Your Career and Your Life

The author of the best-selling 30 Days to a More Powerful Vocabulary, Dan Strutzel, now puts his focus on communicating successfully in the business world! Business is just like any sector or topic, with its own language, customs, codes, and terminologies. Different aspects of business can have their own distinctive terminology, which can also overlap. For instance, words and phrases from the realm of sales can also apply to management or finance under a variety of circumstances. In Word Power for Business, Dan presents 500 words and short expressions from a variety of different business categories. Each session of the program introduces approximately 25 words. First you will listen in on an informal conversation between a male and female, hearing the vocabulary in context. Next Dan discusses each word or phrase and its definition. Finally, he reinforces the word and its meaning with another example in a sentence. There are four sessions on banking and finance, four on marketing, and four on negotiation. Other sessions focus on sales, entrepreneurship, human resources, e-business, and leadership. The program's intention is to be entertaining, informative, and inspiring. As the world changes, language changes with it - and both are changing very fast. With Word Power for Business, you'll keep pace with those changes and watch your career benefit as a result!

Dan Strutzel (Author), Carol Dines, Derek Shetterly, Tony Craine (Narrator)

Audiobook

212° Leadership: The 10 Rules for Highly Effective Leadership

In Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe. Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception. Leadership is designed to make you think...to help you grow...and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

Mac Anderson (Author), Derek Shetterly (Narrator)

Audiobook

Audiobooks Narrated by Derek Shetterly