Audiobooks by Frances Frei

Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You

The Power of Empowering Others Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other peopleand making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested toolsbased on their work with companies such as Uber, Riot Games, WeWork, and othersalong with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people...and, ultimately, in yourself.

Anne Morriss, Frances Frei (Author), Eliza Foss (Narrator)

Audiobook

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Are you meeting your customers demand for great serviceand saving money at the same time? If not, youre at a serious disadvantagemissing out on building a sustainable business thats profitable, scalable, and capable of delivering excellence every day. In Uncommon Service, Harvard Business School professor Frances Frei and coauthor Anne Morriss bring a provocative new argument to the table: that companies must dare to be bad in order to be great, choosing strategic ways to underperform while fueling a winning service advantage. According to the authors, uncommon service is created by specific design choices made in the very blueprint of a business model. And its not about making a customer happy; instead, its about creating an organization where all employeesnot just star performersprovide excellent service as a matter of routine. Outstanding service organizations create offerings, funding strategies, systems, and cultures that set their people up to excel casually. Introducing a decidedly fresh view of service, the authors present an organizational design model built on tough choices you must make about four dimensions of your business: Your service offering: How do customers define excellence in your offering? Your service funding mechanism: How will you get paid for delivering excellence? Your employee management system: How will you prepare your employees to deliver excellence every day? Your customer management system: How will you get your customers to behave in ways that improve their service experiencewithout disrupting anyone elses? Create an organizational culture that reinforces smart decisions around these four dimensions and youll achieve a service advantage that rivals cant hope to copy. Frei and Morriss illustrate the power of this approach with examples of winning companies from a wide array of industriesincluding financial services, commercial aviation, health care, and retail. Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to customer service as a pathway to unprecedented productivity and profitability

Anne Morriss, Frances Frei (Author), Eliza Foss (Narrator)

Audiobook

Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems

Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change—with a radical approach that moves fast, builds trust, and accelerates excellence. Speed has gotten a bad name in business, much of it deserved. When Facebook made “Move fast and break things” an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of wreckage is the price we have to pay for inventing the future. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the trade-off between speed and excellence is false. The best leaders solve hard problems with fierce urgency while making their organizations—employees, customers, and shareholders—even stronger. They move fast and fix things. Based on their work with fast-moving companies such as Uber, Riot Games, and WeWork, Frei and Morriss reveal the five essential steps to moving fast and fixing things. You’ll learn to: • Identify the real problem holding you back • Build and rebuild trust in your company • Create a culture where everyone can thrive • Communicate powerfully as a leader • Go fast by empowering your team With a one-week plan to fix your problems on a fast cycle time of one step per day, this book is your guide to maximizing impact and reinventing your approach to change. By the end of the week, you won’t just have a road map for solving your company’s toughest problems—you’ll already be well on your way, improving your company at exhilarating speed. This audiobook includes a supplemental PDF.

Anne Morriss, Frances Frei (Author), Anne Morriss, Frances Frei (Narrator)

Audiobook