LoveReading

Becoming a member of the LoveReading community is free.

No catches, no fine print just unadulterated book loving, with your favourite books saved to your own digital bookshelf.

New members get entered into our monthly draw to win £100 to spend in your local bookshop Plus lots lots more…

Find out more

Audiobooks by Daniel Lafreniere

Browse audiobooks by Daniel Lafreniere, listen to samples and when you're ready head over to Audiobooks.com where you can get 3 FREE audiobooks on us

LoveReading Top 10

  1. Piece of My Heart Audiobook Piece of My Heart
    1
  2. Shuggie Bain Audiobook Shuggie Bain
    2
  3. Burnt Sugar: Longlisted for the Booker Prize 2020 Audiobook Burnt Sugar: Longlisted for the Booker Prize 2020
    3
  4. Get Out of Your Head: Stopping the Spiral of Toxic Thoughts Audiobook Get Out of Your Head: Stopping the Spiral of Toxic Thoughts
    4
  5. The Cousins Audiobook The Cousins
    5
  6. A Time to Lie Audiobook A Time to Lie
    6
  7. Dark Tides: The compelling new novel from the Sunday Times bestselling author of Tidelands Audiobook Dark Tides: The compelling new novel from the Sunday Times bestselling author of Tidelands
    7
  8. The Crown: The Official History Behind Season 3: Political Scandal, Personal Struggle and the Years  Audiobook The Crown: The Official History Behind Season 3: Political Scandal, Personal Struggle and the Years
    8
  9. The Harpy Audiobook The Harpy
    9
  10. Anything is Possible: Be Brave, Be Kind and Follow Your Dreams Audiobook Anything is Possible: Be Brave, Be Kind and Follow Your Dreams
    10
Filter
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationsh Audiobook

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationsh

Author: Daniel Lafreniere Narrator: Christopher Ragland Release Date: July 2020

'If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an ''OK'' experience and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me - more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: • What customer experience truly is. • How emotions can increase customer loyalty...or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy, practical, and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.'

Show more